Orders are processed within 10 business days after receiving payment confirmation. Processing times may vary during peak seasons or promotional periods.

We offer a standard shipping option. Shipping costs and delivery times are provided at checkout and may vary depending on the destination.

Shipping costs are calculated at checkout based on the weight, dimensions, and destination of the order. Any applicable customs duties and taxes are the responsibility of the customer.

Estimated delivery times are provided at checkout and may vary depending on the destination. Please note that delivery times are estimates and not guaranteed.

If a package is returned to us due to an incorrect or incomplete address, or if it is unclaimed, we will contact you to arrange reshipment. Additional shipping charges may apply.

If your package is lost or damaged during transit, please contact us immediately. We will work with the carrier to resolve the issue and ensure you receive your order.

Orders can only be canceled before shipment.

Requests must be made within 24 hours of receiving the order.

Each exchange incurs a fee of EGP 150.00. The availability of exchange items is not guaranteed.

Notify us within 48 hours of receiving the item.